FAQ

On The Wedding Brigade, you can read articles about wedding planning and wedding trends on our Blog, shop for wedding fashion, jewelry, gifts and favours on our e-commerce store (which delivers in India and worldwide), and book wedding venues, photographers, and other vendors through the help of a free concierge service (contact them on +91-2248977888 or customercare@theweddingbrigade.com)

You can email us on customercare@theweddingbrigade.com with a description of your brand and links to your website / social media presence, and we will get back to you.

You can email us oninfo@theweddingbrigade.com with a brief message of what team you want to be put in touch with and why, and we will get back to you.

• Offer valid for deliveries within India only
• The hamper would be separately & automatically shipped to your address
• This hamper includes an assortment of 7 luxurious travel size skin care & hair care products
• Any damage/complaint about these products will have to be directly communicated to Kiehl's

To check the status of your order, please visit the ‘Order History’ section in ‘My Account’ and find your order. Once your order has been shipped, you can track your order by entering the tracking number provided by us on our shipping partners’ websites.

All orders placed on The Wedding Brigade are dispatched through our trusted courier partners such as Delhivery, Blue Dart, UPS.

To ensure the best experience, we ideally ship all products of an order together. However, there might be instances where some products are ready to get shipped earlier than other products. To make sure that you don't wait even a minute longer than you have to, sometimes we ship an order in parts if some products are not ready. You can track the shipment of your pending products in the ‘Order History’ section under ‘My Account’. We make sure that you are notified via Mail and SMS when each item of your order is shipped.

We offer Free Shipping on all orders delivered within India.
For International Orders, shipping charges are as follows:
• Order up to Rs. 20,000: As per actual weight and delivery location.
• Order from Rs. 20,000 to Rs.30,000 : Flat Rs.2,000
• Orders above Rs. 30,000: Free shipping.

Customs Duties & taxes, if any, are to be borne by the customer.

‘Ready to Ship’ means that we can dispatch a product within 2 days, and deliver it within 4-5 days. You can explore our ‘Ready to Ship’ collection by going to the ‘Shop’ section of our website. These delivery timelines are only possible for orders within India.

Estimated delivery time is the time we anticipate it will take for your order to reach you. Since a lot of products are made-to-order, the estimated delivery time can range between 2-4 weeks. The exact delivery time is written in the ‘Shipping’ section of each order. International orders can take up to a week longer than the shipping time mentioned, and ‘Ready to Ship’ orders will arrive (both domestically and internationally) much sooner.

Sorry, currently we do not have any service available to expedite delivery of any products. In the future, if we are offering such services and your pin code is serviceable, you will receive communication from our end.

Customers within India can pay online through Net Banking, Debit/Credit Cards, Google Pay, UPI or PayPal. Cash on delivery is also available for shipments within India for orders up to Rs. 20,000. For international orders, we accept payment via International Debit/Credit Cards (Visa, Master Card, AMEX), and PayPal.

Few places are not covered for COD by our delivery partners. Any inconvenience you face is regretted. And if this is the case, you will only see options for online payments such as Credit Card, Debit Card, Net Banking, Paypal or UPI.

On the day your order is out for delivery, you will receive an SMS on your registered mobile number and you will receive another SMS after the order is delivered. Our courier partners will contact you in case you were not available at the delivery location during the first delivery attempt.

If you were unavailable during our courier partner’s first attempt to deliver your order, the courier will contact you on your registered mobile number to make sure you’re home before re-attempting delivery. They will attempt to deliver your package 3 times before returning it to our fulfillment center. If you miss all 3 delivery attempts and the product is in our fulfillment center, you can request that we re-dispatch the product (as long as it is available).

Our courier partner will hand over the package to you to open only once the payment has been made. If there is an issue with your order, you can contact us on +91-2248977888 or customercare@theweddingbrigade.com, or raise a Return/Exchange request from the ‘My Account’ section.

To check the expected delivery date of your order, please visit the ‘Order History’ section in ‘My Account’ or email us on customercare@theweddingbrigade.com. You can also call our Customer Care Helpline on +91-2248977888 from Monday - Friday between 11 am - 7 pm and on Saturdays between 11 am - 6.00 pm.

On some occasions, some of our partner brands are unable to fulfill orders for certain products listed on our platform due to supply issues. On other occasions, we do not dispatch an order if we are unhappy with the product quality. If either of these scenarios occurs, you will be notified immediately and a full refund (in case the order was pre-paid) will be processed.

Currently, we don’t have a provision to convert COD orders to prepaid orders at the time of delivery, but we can convert your order to pre-paid if it has not been shipped yet. You can request for the same by emailing us on customercare@theweddingbrigade.com

Yes, we deliver products across all continents (except Antarctica :P). International delivery timelines range between 2-5 weeks. To know the exact delivery date, please refer to the ‘Shipping’ section on the product page or contact our customer care.

Shipping charges for International Orders are as follows:
• Order up to Rs. 20,000: As per actual weight and delivery location.
• Order from Rs. 20,000 to Rs. 30,000 : Flat Rs. 2,000
• Orders above Rs. 30,000: Free shipping

Any customs duties and taxes levied are to be borne by the customer.

Please find the key points of our Return Policy below:

• We only accept returns if the the Return Request is placed within 72 hours of the product(s) being delivered.

• Customers are eligible for full refunds if they return the product to us within the stipulated time.

• We do not accept return/exchange for customized orders.

Click on the following link for further information: Return Policy

You can place a Return/Exchange request by emailing us customercare@theweddingbrigade.com or call us on +91-2248977888

In case reverse pick up facility is not available at your location, you may courier the product to us within 7 business days (with all original tags and packaging intact) at our registered address: SITARA DIGITAL VENTURES PVT LTD, Awfis Space Solutions Pvt. Ltd. 7th Floor, Skyline Icon, Andheri - Kurla Rd, Chimatpada, Marol, Andheri East, Mumbai, Maharashtra, 400059. However, you still need to notify us that you want to return the product within 48 hours of receiving it. We will reimburse the shipping cost, up to Rs. 200, as soon as we receive the courier receipt and the product back at our warehouse. Note: Reimbursement will only be processed if the courier slip is emailed to us on customercare@theweddingbrigade.com

Reverse pickups will occur within 3-4 working days of placing the return request. In case there’s any delay, you will be notified immediately. Please note that reverse pick-ups do not take place on national holidays.

Reverse pickups are not available for international orders. Also, please note that all customs duties, taxes, and shipping charges associated with return shipments are to be borne by the customer alone.

We will arrange and pay for the shipping cost of Exchange products within India.

You can go to the ‘My Account’ section to cancel your order.

Your order cannot be cancelled once shipped.

Yes you can modify the shipping address by calling us or emailing us +91-2248977888 or customercare@theweddingbrigade.com

You can click on ‘forgot password’ above the “log in” button and reset your password by clicking on the reset password link which will be sent to your registered email address.

You can login and update your address and contact details in the ‘My Account’ section.